Frequently Asked Questions

Quick answers about shopping, hair quality, shipping, returns, custom orders and booking with Leriez Place. Still stuck? Contact us or message us on WhatsApp.

Shopping & products

Are your wigs human hair?

Our featured wig collection is built around 100% human hair where stated on the product page. Always check the product description for material, lace type, length and construction before you buy.

What do the item numbers (LP-#####) mean?

Every Leriez Place product has a unique item number (for example LP-10001). Share that number when you message us — it helps us identify the exact piece quickly.

How do I choose length, colour and lace?

Start with our lace wig guide, then filter by style on the shop. If you are unsure, send a selfie and your preferred look on WhatsApp and we will guide you.

Do you sell beauty and tools as well?

Yes — alongside Hair, we are expanding into Beauty (lashes, lipgloss) and Tools (combs & brushes). Stock varies; check each department as new pieces land.

Orders & payment

What payment methods do you accept?

Checkout is secured through our payment provider (including Paystack). Available options appear at checkout and may include cards and other supported local methods.

Will I get an order confirmation?

Yes. After a successful payment you should receive confirmation by email (and can view orders in My Account if you created one). Keep your order number handy.

Can I change or cancel an order?

Contact us immediately with your order number. If the order has not been packed or dispatched, we will do our best to help. Once shipped or once custom production has started, changes may not be possible.

Shipping

Where do you ship?

We ship within Nigeria and to selected international destinations. Details, timelines and fees are on our Shipping Policy page.

How long will my order take?

Ready-made items typically process faster than custom orders. Delivery estimates depend on destination and carrier — we share tracking when available.

Returns & exchanges

What is your return window?

Eligible returns may be requested within 30 days of receiving your order, subject to inspection and our Return & Refund Policy.

Can I return a wig I have worn?

Generally no — worn, washed, coloured, cut or altered pieces are not eligible for return for hygiene and quality reasons. Custom orders are also typically non-returnable.

Do I need approval before sending something back?

Yes. Always contact us first. Unauthorised returns may not be processed.

Custom wigs

How do custom orders work?

Tell us your preferred length, colour, density, lace type and install needs. We confirm specs, timeline and any deposit before production begins. Custom pieces are made for you, so accuracy at confirmation matters.

How long does a custom wig take?

Timelines vary by specification and queue. We will give you an estimated window when you book the custom order.

Booking & studio

Can I book an install or consultation?

Yes. Use Book with Leriez on the homepage or message us on WhatsApp to schedule installs, fittings and consultations.

Rewards

What is Leriez Place Rewards?

Members earn points when they shop and refer friends, then redeem for discounts. Join free from the homepage Rewards section or My Account.

Still need help?

Email: admin@leriezplace.com
WhatsApp: use the chat button on any page
Include your order number and product item number (LP-#####) when you write.