Return & Refund Policy

At Leriez Place, customer satisfaction is important to us. We are committed to providing quality hair products and a positive shopping experience. If you experience an issue with an item received, please contact our customer service team promptly so that we can review the matter and provide appropriate assistance in accordance with this policy.

1. Eligibility for Returns

Customers may request a return within 30 days of receiving their order where the item appears to have a manufacturing or fulfillment issue, including where the product received materially differs from the description, specifications, selected style, hair material, cap construction, size, or colour stated at the time of purchase.

All return requests are subject to review and approval by Leriez Place.

2. Condition of Returned Items

To be considered for a return, the item must:

• Be unused, unworn and unaltered.
• Be in its original condition.
• Have all original tags, labels and packaging intact where applicable.
• Not have been cut, coloured, bleached, washed, restyled, altered or otherwise modified.
• Be returned with any applicable accessories or complimentary items supplied with the original order.

Items that do not meet these requirements may not qualify for a refund or exchange.

3. Non-Returnable Items

For hygiene, customization and product-specific reasons, the following items are generally not eligible for return:

• Hair-care and styling products.
• Accessories.
• Liquids (including lipgloss and similar products).
• Customized or specially ordered items.
• Items that have been worn, altered, washed, coloured, bleached, restyled or otherwise modified.

Where applicable, complimentary gifts or promotional items supplied with an order should be returned together with the eligible product.

4. Return Authorization

Customers must contact Leriez Place customer service before sending any item back.

Please provide your order number and relevant details of the issue. Where necessary, we may request photographs or videos to assist with the assessment.

An item should only be shipped back after Leriez Place has reviewed and authorized the return. Returned items sent without prior authorization may not be accepted or processed.

Once a return has been authorized, Leriez Place will provide the appropriate return instructions and address.

5. Return Shipping

Unless otherwise agreed in writing by Leriez Place, the customer is responsible for the cost of returning an item.

Where an issue is confirmed to have resulted from an error attributable to Leriez Place, the appropriate resolution, including any applicable return-shipping arrangement, will be determined following review of the circumstances.

6. Inspection and Resolution

All returned items are subject to inspection upon receipt.

Following inspection, Leriez Place will determine the appropriate resolution based on the condition of the item, the nature of the complaint and the circumstances of the order.

Depending on the circumstances, an approved resolution may include:

• Replacement of the item;
• Exchange for an appropriate alternative;
• Partial or full refund, where applicable; or
• Another mutually agreed resolution.

A refund is not automatic and is subject to the outcome of the return assessment.

Customers may also contact our customer service team to discuss an alternative resolution where returning the item may not be convenient.

7. Refund Processing

Where a refund has been approved, Leriez Place will initiate the refund after the returned item has been received and satisfactorily inspected.

Approved refunds will ordinarily be processed within 24 hours after completion of the inspection, while the time for the funds to reflect in the customer’s account may vary depending on the customer’s bank, payment provider or original payment method.

Leriez Place is not responsible for delays caused by banks, payment processors or other third-party financial institutions.

Refunds will generally be made to the original payment method, subject to applicable payment-provider procedures.

8. Customer Responsibility

Customers are encouraged to inspect their order promptly upon delivery and notify Leriez Place of any concern as soon as reasonably possible.

To help us resolve an issue efficiently, customers may be required to provide photographs, videos, order information or other reasonable evidence relating to the complaint.

9. Customized Orders

Customized and specially ordered products are generally non-returnable because they are prepared according to the customer’s specific requirements.

Customers are therefore encouraged to carefully confirm all specifications, measurements, colour selections, styles and customization details before an order is finalized.

10. Policy Amendments

Leriez Place reserves the right to amend or update this Return & Refund Policy from time to time. The version applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.

11. Contact Us

For questions regarding returns, exchanges or refunds, please contact our customer service team:

Email: admin@leriezplace.com

Please include your order number and a brief description of the issue so that we can assist you promptly.

Leriez Place reserves the right to assess each return request individually and determine the appropriate resolution in accordance with this policy and applicable law.